Words that speak volumes!

Testimonials from members, relatives and accompanying persons!

Marie-Josée Mignacca

Dream, Stand Up and Take Action, are what the attendant services I receive from PIMO means to me.

These three terms exemplify PIMO’s mission. Plus, calling PIMO and request attendant services is the only time in my routine that I can select what I want to do, when I want to do it and how I want to do it.  PIMO is an adventure in daily living. I can celebrate my life with moments of joy, like taking a low-floor bus once with Nathalie Mathieu[U9] . It’s freedom. We wait for the bus, sing, laugh, mix it up. That’s being part of the world.

Sometimes, we engage in an emotional adventure with PIMO’s attendants.  During visits to severely ill friends, I thought of my spiritual sister Carole Morneau, as when Gabriel Rojo came with me on a rainy Saturday to make a quick visit to see her.  This visit was made in the greatest respect and discretion.

It is not always easy for us who have lost much of our autonomy to invite attendants to such events as sitting by a parent’s deathbed.

I greatly admire Élisabeth Soyard, who waited for us in the hall of Notre-Dame Hospital’s Palliative Care Unit during the last days of my dad’s life. My family and I treated her like she was one of us.

Big thanks to Nathalie Mathieu who kindly stayed with me during the last moments of my mom’s life.  I will never forget how Nathalie took me in her arms like a sister, said nothing, but offered some of the kindness I needed so desperately when my niece phoned to say my mother had breathed her last.

Providing attendant services in an open environment is not easy. It is not just a right, but a basic necessity for the welfare of those living alone in their dwellings, a hospital or a nursing home.  Thanks to PIMO for being there for me and others with disabilities. (Marie-Josée Mignacca, 2006)



There I was at 19, in a hospital room with three other patients. It was hell. I was the youngest.  Everyone was old. They all had Alzheimer’s.

I hardly ever left the building before PIMO. I’d go out just once a month with my family. I had few visitors. Then my mother couldn’t come by anymore because she was too old. Now my brothers and sisters only come four times a year. The attendants would bring me to their station to give me some to do and would talk to me occasionally, but had trouble understanding me.

Before, I could control my electric wheelchair with my feet. I could go into the hospital courtyard.  But they made me leave because I often had seizures.

I was bored all the time before PIMO. I didn’t like the hospital’s bingo-styled activities, mainly for the elderly. They drove me crazy! I can decide what I want to do with PIMO.

Lisette told me about PIMO 7 or 8 years ago.  She was also disabled and shared my hospital room. She was working the phones [U10] at PIMO and suggested, why don’t you call them.” I said, “What’s PIMO?” She replied: “It’s people who accompany you in activities of your choice.”

It takes a membership card and it costs $5 a year.” (Christiane, 2006)

Francine Germain

mother of Nathalie Germain, PIMO member

I’d like to write about everything PIMO has done for my daughter, Nathalie, for the organization’s 20th anniversary.

Nathalie has had multiple sclerosis for 14 years and has been living at the CHSLD North Nursing Home since August 19, 1998. Nathalie has been receiving PIMO’s outstanding services since that date.

PIMO has been providing remarkable support to Nathalie since 1998, when she went swimming almost every Friday at the Y for a year.

Nathalie has been severely handicapped until that time and it was always simple taking her to the Y.

Ms. Reeves and, after she left, Ms. Madame Nathalie Mathieu also went out to lunch with Nathalie on those Fridays, helped her eat, washed her hair, changed her diaper when necessary, gave her a shower and went with her to the pool (which was not always easy, depending on Nathalie’s physical conditions that day).  They gave her moral and physical support.

PIMO has always prided itself on choosing its attendants carefully and wisely.

Nathalie isn’t able to use the pool any more, but Marie-Josée Deit and I have talked about the kinds of outings best suited to her physical abilities and we decided that going to the shopping centre to eat at a restaurant would be great.  And this is what my darling Nathalie has done every Friday since. Since she is always properly accompanied by a qualified person, I am never concerned when Nathalie is with a PIMO staffer.

Thanks to PIMO, Nathalie feels almost like an ordinary (not disabled) person, because she has interesting outings in good company.  She is very disappointed on the rare occasions when we can’t make our Friday dates.

I would like to thank from the bottom of my heart Marie-Josée Deit for having had the idea for PIMO. It is incredibly important to the disabled. Thanks to all PIMO’s employees and, in particular, Nathalie Mathieu who is really an ANGEL SENT FROM HEAVEN for Nathalie. Hugs to all of you and thank you so much again. (Francine Germain, 2006)

I don’t use PIMO’s services often, but when I do, I appreciate them greatly. I have few friends and family who can help me. It’s very reassuring to count on PIMO.  (Anonymous, 2007 survey)

PIMO lets me be autonomous despite my speech impediment and in my shopping. This lets me get out and see new people. (Anonymous, 2007 survey)

A brief interval of great freedom, with personal choices respected.  It makes us feel like we are fully capable of being part of our community. (Anonymous, 2007 survey)


Richard Larose

Former PIMO attendant

I have worked in this field since 1992. Either you’ve got what it takes or not!  You have to be right for this field. Human contact it the key. (Richard, 2007)

. . . what motivates him . . .

It is gratifying and fulfilling work. (Richard, 2007)

Nathalie Mathieu


. . . what motivates her . . .

Members are so happy when we arrive at their homes. I love going out with them. (Nathalie, 2007 survey)

. . . and what they like least about their work . . .

Improperly adapted bathrooms, the time it takes to do the work and the wait for adapted transportation. These are, in fact, factors with which a disabled person must cope and not the disability itself. (Nathalie, 2007 survey)


This has been an opportunity for me to test my knowledge—I’m a social worker by training. I am pleased to work with this new client group. I have professional assistance projects and this is helping me accomplish them. (Éli, 2007 survey)

. . . what motivates her . . .

Discovering the person behind the disability. (Éli, 2007 survey)