Pilot Project


  1. Develop, test and assess an attendant service model for individuals age 15 and over with various disabilities.
  2. Train qualified attendants to respond to various needs and handle different situations in their work.
  3. Develop, test and assess inter-organizational referral mechanisms in a particular territory to meet attendant service needs effectively.
  4. Boost the number of volunteers offering transportation through a promotional campaign, as well as partnerships with community groups.

Pilot Services

Participants were entitled to up to 100 hours of free assistance during the pilot year. Services were available from 7:00 a.m. to 11:00 p.m., except certain holidays and monthly afternoon team meetings.

Participant Profile

  • Age 15 and over.
  • One or more temporary or permanent disabilities.
  • Resident of the CSSS Jeanne-Mance’s territory and one of the following boroughs—Mercier-Hochelaga-Maisonneuve, Rosemont-Petite-Patrie, Plateau Mont-Royal, Ahuntsic (except Cartierville), Villeray-St-Michel-Parc-Extension and Côte-des-Neiges (except Notre-Dame-de-Grâce).
  • Requiring assistance outside the home.

Project Timeline

  • Development: September 2013 to August 2014.
  • Testing: September 2014 to August 2015.
  • Assessment: September 2015 to April 2016.

Principles and Values

This project, like PIMO, incorporates the following principles and values:

  • Promoting personal independence and welfare by overcoming isolation.
  • Helping people overcome their disabilities by helping them do things themselves, rather than having them done for them.
  • Being there, for even the most severely disabled.
  • Being attentive to people’s choices.


The evaluation by researcher Marie-Josée Levert focused on service quality and was extremely positive. In addition, Ms. Levert highlighted how our support benefited the physical and mental wellbeing of recipients.
PIMO, which handled part of the assessment process, also collected valuable information that will serve to improve the model and support recognition of the attendant profession.
The project demonstrated that a well-trained attendant can assist disabled persons, whatever their disability. PIMO also tested a referral app for those seeking such services. Proven promotional tools for recruiting volunteer attendants with cars will be reused.

Distributing Assessment Results

These results, while highly positive, have not been widely circulated to date. PIMO intends to disseminate them through its GOING OUT TOGEHER! campaign.
Here are the findings of the researcher who evaluated our service during its one-year test period:
How participants felt:

  • All appreciated the service and felt it was beneficial.
  • 85% said it was essential.
  • Most said it played a key role in their physical and psychosocial health, as well as their ability to be part of society.

Impact on quality of life, social participation, independence and friends/family:

  • Enjoying life (75%).
  • Acquiring self-confidence and self-esteem (50%).
  • Improving physical wellbeing (25%).
  • Going out, engaging in new leisure activities and meeting new people (75%).

Ms. Levert concluded that:

“The test demonstrated it is possible to offer a centralized attendant service and train qualified attendants for people of all ages with different kinds of functional disabilities.”

Please contact us for further information.

Next . . .

Thanks to these excellent results, we have received funding for deploying our model for seniors across the Island of Montreal. We are also working with provincial organizations to bring this model to other parts of Quebec and obtain long-term funding.